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FAQs

Q.1

How do I register?

Youcan register by clicking on the "Sign Up" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

Q.2

Are there any charges for registration?

Yes, you can make credit card payments through the Vegist mobile site. Vegist uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

Q.3

Do I have to necessarily register to shop on myrooots?

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Q.4

Can I have multiple registrations?

Each email address and contact phone number can only be associated with one myrooots account.

Q.5

Can I add more than one delivery address in an account?

Each email address and contact phone number can only be associated with one myrooots accountYes, you can add multiple delivery addresses in your myrooots account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders..

Q.6

Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?

Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.

Q.7

Can I have different city addresses under one account and still place orders for multiple cities?

Yes, you can place orders for multiple cities.

Q.8

What is My Account?

My Account is the section you reach after you log in at myrooots.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

Q.9

How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password link will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

Q.10

What is My Shopping List?

My Shopping List is a comprehensive list of all the items previously ordered by you on myrooots.com. This enables you to shop quickly and easily in future.

Q.11

Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?

There is no VAT. However, GST will be applicable as per Government Regulizations.

Q.12

Is it safe to use my credit/ debit card on myrooots?

Yes it is absolutely safe to use your card on myrooots.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.

Q.13

What is the meaning of cash on delivery?

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

Q.14

If I pay by credit card how do I get the amount back for items not delivered?

If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your myrooots account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card..

Q.15

Where do I enter the coupon code?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any evoucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.

Q.16

When will I receive my order?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you(Currently we are delivering on Wednesdays & Saturdays . If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations) we will keep you updated.

Q.17

How are the fruits and vegetables packaged?

Fresh fruits and vegetables are handpicked and hand cleaned. We ensure hygienic and careful handling of all our products.

Q.18

How are the fruits and vegetables packaged?How are the fruits and vegetables weighed?

Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by kilogram. At the time of delivery, we weigh each item to determine final price. This could vary by a maximum of one-unit weight depending on the article. In case the weight of the product is lesser than what you ordered, you will pay correspondingly less.

Q.19

How are the fruits and vegetables packaged?How are the fruits and vegetables weighed?How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

Q.20

How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

Q.21

How do I change the delivery info (address to which I want products delivered)?

You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.

Q.22

Do you deliver in my area?

You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before checkout.

Q.23

Will someone inform me if my order delivery gets delayed?

In case of a delay, our customer support team will keep you updated about your delivery.

Q.24

Do you do same day delivery?

We do same day delivery provided you place your order before 12 noon on the day you want delivery.

Q.25

What is Same Day Delivery?

Myrooots is currently delivering on Wednesdays & Saturdays. *Subject to slot availability.

Q.26

Is Same Day Delivery applicable to only a few products or all products?

Once we start Same day Delivery, it will be applicable to our entire range of products.

Q.27

What are delivery slots?

Delivery slots are time slots during which you will receive your order.

Q.28

What is a cut-off time and what are the corresponding cut-off timing for each slot?

Cut off time is the time after which the order gets processed for delivery. After this time, you will not be able to modify or cancel your order.Cut off time is 12 hours after order booked.

Q.29

Can I add products after the cut off time for a slot?

No, you will not be able to make any changes to your order after the cut off time for your selected slot. However, if you do not wish to buy a product you may return it at the time of delivery and the amount will be credited to your Myrooots account.

Q.30

How can I check availability of next slot before placing order?

Delivery slot can be changed for an active order through the website.

Q.31

How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

Q.32

How long will my chosen slot be blocked for me?

30 minutes. After this the slot will be released for other shoppers on the website.

Q.33

How long will my chosen slot be blocked for me?

30 minutes. After this the slot will be released for other shoppers on the website.

Q.34

Is it possible to order an item which is out of stock?

No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible.

Q.35

How do I check the current status of my order?

The only way you can check the status of your order is by contacting our customer support team.

Q.36

How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?

You will receive an email as well as an sms about unavailable items before the delivery of your order.

Q.37

How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?

What You Receive Is What You Pay For

Q.38

When and how can I cancel an order?

You can cancel an order before the cut off time of your slot (1 pm for evening slots and 6 am for morning slots) by contacting our customer support team or you can also cancel your order from the Customer Service section on the myrooots website.

Q.39

When and how can I cancel an order?

You can cancel an order before the cut off time of your slot (1 pm for evening slots and 6 am for morning slots) by contacting our customer support team or you can also cancel your order from the Customer Service section on the myrooots website.

Q.40

How do I contact customer service?

Our customer service team is available throughout the week, all seven days from 6 am to 10 pm. They can be reached at 9082287067 or via email at customerservice@myrooots.com

Q.41

What are your timings to contact customer service?

Our customer service team is available throughout the week, all seven days from 6 am to 10 pm.

Q.42

How can I give feedback on the quality of customer service?

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with myrooots. Do write to us customerservice@myrooots.com in case of positive or negative feedback.

Q.43

How do I raise a claim with customer service for any of the Guarantees - Delivery Guarantee, Quality Guarantee?

If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.

Q.44

Will myrooots ask for sensitive information such as bank account details, PIN number, card number?

Please note that our customer service team will never ask you to share information other than your email ID, phone number, and name registered with myrooots. If you get any email, call or message from anyone claiming to be from myrooots asking for sensitive information such as bank account details, PIN number, card number, etc., please do not share it.

Q.45

What do I do if an item is defective (broken, leaking, expired)?

We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful.

Q.46

How will I get my money back in case of a cancellation or return? What are the modes of refund?

The amount will be refunded to your myrooots.com account to use as store credit in your forthcoming purchases. In case of credit card payments, we can also credit the money back to your credit card. Please contact customer support for any further assistance regarding this issue.

Q.47

I am a corporate/ business. Can I place orders with myrooots.com?

Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates, bakers etc. Please contact as at customerservice@myrooots.com to know more.

Q.48

I’d like to suggest some products. Who do I contact?

If you are unable to find a product or brand that you would like to shop for, please write to us at customerservice@myrooots.com and we will try our best to make the product available to you.

Q.49

There is a difference in the amount mentioned in the invoice sent by the store and the order value shown by myrooots when placing the order. Why should I pay the extra amount?

Fruits and Vegetables are natural products that come in different shapes and sizes. While we have a strict control on the average sizes and weights, there is always scope for weight to vary from your ordered quantity. As a process we make sure that in all conditions only a maximum of one unit can go extra and hence you will be changed pro rata for the extra quantity.

Q.50

Are Delivery Tokens issued?

The Delivery Token policy has been permanently withdrawn from the myrooots delivery mandates and shall not be issued until further notice